Reference

Terms That Cover How Your Account Works

These terms set out how your sl88i account operates — what you agree to when you open an account, how deposits via DANA, OVO, or GoPay are handled, and what applies when you access the lobby from Indonesia where local law permits.

Account eligibility conditionsDANA, OVO, GoPay deposit rulesWithdrawal verification stepsDispute and dispute-resolution processTermination and suspension clauses
sl88i Terms That Cover How Your Account Works
HOW WE HANDLE POLICY

How sl88i Manages Accounts, Data, and Disputes

These terms are not just text — they describe how we actually operate your account day to day. From the moment a DANA or GoPay deposit is confirmed, through to a withdrawal being verified against your registered wallet, every step follows the rules set out here. Players in Batam and across Indonesia who use the lobby on mobile can expect the same policy standards regardless of device.

Account Security Your account is protected by OTP verification on login and wallet-confirmation steps on every withdrawal. We do not process payouts to wallets that do not match your registered details.
Data Retention We retain account and transaction records for as long as required by our operational and compliance obligations. You may request a summary of your account data by contacting support in writing.
Cookie and Session Policy We use session cookies to keep your lobby state while you are active and analytics cookies to understand how the platform is used. You can adjust cookie preferences in your browser settings at any time.
Dispute Resolution If you believe a transaction — whether via OVO, DANA, or GoPay — was processed incorrectly, raise it through support with your transaction reference. We investigate each case and communicate the outcome to your registered contact.
TERMS CONTACT PATHS

Reach Us When These Terms Raise Questions

If any clause in these terms is unclear — whether it relates to your DANA deposit being held, an OVO withdrawal verification step, or an account-suspension notice — our support team handles those queries directly. Reach out through the channel that suits you and we will respond with a specific answer tied to your account status, not a generic reply.

Live Chat Open the chat widget in the lobby and connect with our support team for real-time help on any terms-related account question, including wallet dispute queries.
Email Support Send a detailed message to our support address for questions about account eligibility, suspension, or formal dispute submissions. We respond to each case individually.
Account Help Centre Access the Help Centre from your account dashboard to find clause-specific answers about DANA, OVO, and GoPay transactions and what each term means for your wallet.

Common Questions About These Terms

These are the questions we hear most from accounts in Indonesia when they read through the terms for the first time. Each answer is specific to how the platform actually works — not a generic legal summary.

The core terms apply to all accounts equally. DANA, OVO, and GoPay each have their own processing steps, but your account obligations remain the same regardless of which wallet you choose.

No. We notify you through your registered account before any material change takes effect. Continuing to use your account after that notification means you accept the updated version of the terms.

Depending on the nature of the breach, we may suspend or close the account. We will notify you of the action taken and explain the specific clause that applies to your situation.

Contact our support team in writing — via email or live chat — and state clearly that you are requesting your account data. We will process the request in line with our data retention policy.

Yes. Whether you access the lobby on a mobile browser or a desktop, the same terms apply. Device type does not change your account rights or obligations under this agreement.

Raise a dispute through live chat or email with your GoPay or OVO transaction reference number. Our team will verify against the payment record and resolve the discrepancy specific to your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.